Set a spending boundary
Choose an entertainment amount after essential commitments and keep a record across sessions. Decide in advance when you will stop and review the plan before the next session.
PERSONAL LIMITS
Freshbet Safer Gambling: Limits, Breaks and Support
Set a money and time limit before a gambling session, and choose a stopping point you can keep. If you want a break or account closure, contact support with a clear request. Freshbet accounts are for adults aged 18 and over; limits should fit everyday priorities.
Choose the boundary you need
These are personal planning steps and questions to raise with support.
Set a time boundary
Pick an end time and use a reminder. Make room for other activities and step away at the point you chose.
Ask for account protection
For a limit, break, self-exclusion or closure request, describe the outcome you want. Ask support to explain the options and confirm the scope that applies to your account.
Prepare a request for a break
Be clear about the change you want to make.
- 01
Name your request
Tell support whether you want to discuss a limit, a break, self-exclusion or account closure. State if the request is related to controlling your gambling.
- 02
Clarify the scope
Ask how the option takes effect, what it covers and how its duration is decided. Keep the answer relevant to your own account and the outcome you requested.
- 03
Keep confirmation
Ask for confirmation of the action and keep it with your records. Plan the personal steps that support the break, such as changing your routine and talking to someone you trust.
Play within your limits
Decide the amount you can comfortably spend on entertainment after everyday commitments. Set the session’s end time before starting, and use a reminder you will notice. Review your spending across the whole period you are considering, including several short sessions. A regular check helps you decide whether the plan still fits your priorities.
Take a break or ask about self-exclusion
If you want distance from gambling, choose the outcome first: a pause, a spending limit or a self-exclusion request. Tell support what you want to arrange and ask how the request takes effect. Ask about the scope, duration and confirmation of the option before relying on it. Keep the response so you can refer to what was agreed.
Close your account
For closure, state clearly that you want the account closed and ask what steps apply to your circumstances. If the reason is controlling gambling, say so directly and ask about the relevant protection options. Ask for written confirmation and keep it with your account correspondence.
Make room for support
Talk to someone you trust if gambling is affecting your spending, mood or routine. The National Gambling Helpline, run by GamCare, offers free information, support and counselling on 0808 8020 133, 24 hours a day, 7 days a week. NHS gambling clinics accept self-referrals, Gamblers Anonymous runs local support groups, and GamAnon supports family members. Choose the level of help that fits what you are experiencing. The operator information identifies the company behind Freshbet.
Planning and support questions
What should I say when asking for a break?
State the outcome you want and ask how it can be arranged for your account. Ask about the scope, duration and confirmation, then keep the reply with your records.
How do I choose a session budget?
Start with everyday commitments and savings, then decide what amount fits entertainment spending. Choose a time limit as well and review the total across the period you want to manage.
Can I ask someone else for support?
You can talk to someone you trust or call the free National Gambling Helpline on 0808 8020 133, open 24 hours a day. Describe the effect on your routine or spending and the kind of change you want help making.